Terms of Use


The website Realo.com and the downloadable Realo applications (the "Website") are owned by Realo NV, a company registered in Ghent, Belgium with company number 0543.772.595, located at Poel 16, 9000 Gent, Belgium, (hereafter "Realo" or "we").

By using the Website, you agree to these terms of use ("Terms & Conditions"). In case you do not agree with the Terms & Conditions, please do not use the Website.

You must familiarize yourself with the details of our Privacy Statement and the Cookie Policy. These Terms & Conditions, together with the Privacy Statement and the Cookie policy, constitute the entire agreement between you and Realo ("Agreement").

Website - use and access

The services offered by Realo are for adults only. You must be at least 18 years old when using the Website. In the event that applicable legislation provides that you need to be older than 18 to be legally allowed to use this Website, the minimum age stipulated in such legislation shall apply.

You must provide correct, accurate and true information that is not misleading, and that you will promptly update it in the case of any changes. You declare that the information you provided does not infringe any rights of third parties.


You can gain access to our member services and become a member of the Website by creating an account on the Website. No person may subscribe more than once, not even by using a different name. The membership is personal to the member and cannot be assigned or transferred to third parties. Real estate agents and promoters (hereafter “agents”) are also considered members of the Website.

Realo has the right to decline any request for membership. Your membership only starts from the moment you receive a confirmation email from Realo.

To receive full access to our services, you can upgrade to Realo Pro, for which you pay a membership fee.

You can terminate your Realo membership at any time via your Settings.

Termination neither by you nor by us will entitle you to any reimbursement.

Realo can terminate or suspend your membership at any time whenever (there is a serious risk that) you violate these Terms & Conditions. Such termination or suspension can take place without prior notice, although we will always inform you afterwards by email. Following such termination or suspension, you cannot attempt to register as a member or make use of our services, unless we inform you that the suspension was lifted.

You acknowledge and accept that the termination of your membership, for any reason, implies that the content you added on the Website may, in Realo's discretion, be (partially) deleted.

Any use of the Website must be in accordance with applicable laws. You must not use the Website when applicable laws do not allow you to do so.

In case of a criminal offence committed by a member, Realo may transfer that member's personal data to the competent authorities, when necessary, and without prior notification to the member concerned. More information on how we treat your personal data can be found in our Privacy Statement.

You may not use this Website to sell any goods or services other than real estate, or distribute any promotional materials without explicit permission of Realo.

You are responsible for all texts, photos and all other information that you post on Realo.

You mustn't post content that infringes other people's intellectual property or portrait rights. This means you cannot copy other people's materials or photos without their explicit permission.

The Website may contain content that you might find objectionable.
Realo has the right, but not the obligation, to screen members and the content they post on the Website, and to monitor disputes between members.

Realo has the right to delete any user content on the Website, if it does not comply with the Terms & Conditions, or is harmful to the company or any third party.

If you post and/or disclose to other members any confidential or sensitive information about yourself then you do so entirely at your own risk.

The use of usernames, logins, passwords and/or other entry codes (hereinafter referred to as 'login data') is the sole responsibility of the user. The user is required to maintain the confidentiality and security of the login data. The user is required to immediately inform Realo of a breach or abuse of login data by sending an e-mail to abuse@realo.com.

You agree to take reasonable precautions when you interact with other members, particularly if you decide to visit a property.

You are required to report in a timely manner any detrimental or illegal content found on Realo by clicking the 'Report abuse' button. If Realo considers your complaint to be justified, any offending content will be removed (text, images, information or data) as soon as possible. Illegal activities can be reported to the proper authorities.

Notifications and Service Messages

You consent to Realo providing you with important notices on the website, mobile apps, or via email.

The contact information you provide must be accurate or you may not receive important notices. For purposes of service messages and notices about the services, Realo may place a banner notice across its pages to alert you to certain changes such as modifications to this Agreement.

Alternatively, notice may consist of an email from Realo to an e-mail address associated with your account. You also agree that Realo may communicate with you through your Realo account or through other means including e-mail, mobile number or telephone about your Realo account or services associated with Realo.

Please review your Settings to control what kind of messages you receive from Realo. You acknowledge and agree that we shall have no liability associated with or arising from your failure to maintain accurate contact or other information, including, but not limited to, your failure to receive critical information.


The Website is merely a platform for members or agents to post information about themselves and the properties they sell and to allow members and agents to make contact with other members or agents. While the infrastructure of the Website is provided by Realo, most of the content is provided by the members and agents. Realo cannot be held responsible for any behaviour of its members and agents or if its services do not meet your expectations. Realo provides no explicit or implied guarantees on the reliability, safety or continuity of this service.

Realo has no control over the quality, compatibility or safety of Members or agents or over the truthfulness, accuracy or completeness of any posting on the Website. You acknowledge that, despite the prohibitions set out in these Terms and Conditions, content available on the Website may be inaccurate or deceptive.

Even though Realo takes all reasonable efforts to ensure that the Website is operational and free from errors, the nature of the Internet in general and software in particular do not allow to provide a continuous and error-free operation.

You acknowledge and accept that the contractual and extra-contractual liability of Realo is limited to direct damages, up to a maximum amount equal to the lesser of the following amounts:

The aggregate membership fees paid by you in the twelve (12) months preceding the event that gave rise to the damages.

In no event shall Realo be liable for any indirect or consequential damages arising out of or relating to the conduct of you or anyone else in connection with the use of the Website, including (without limitation) emotional distress, loss of opportunities, loss of data, loss of time spent and/or any other damages resulting from communications or meetings with other members or agents you meet through our Website.

The above disclaimers and limitations of liability do not apply in case of gross negligence, fraud or willful negligence on behalf of Realo. If allowed by applicable law outside of Belgium, liability for bodily injury and death shall also be excluded.

You agree to indemnify us against all third party claims (including legal fees paid on our behalf) arising from and/or relating to your use of the Website, information and/or other material posted on the Website by you and/or arising from or due to any breach of contract.

Intellectual property rights

You warrant and represent that the information posted is posted by you and that you are the sole author of your profile or home. When you enter data that is meant to be viewable to the other members, including but not limited to text, photos, images, drawings or graphics for a profile, a photo description, etc, you grant Realo an unlimited license to disseminate, use, process, translate or modify this data.

The trademarks, logos, graphics, photographs, animations, videos and text appearing on http://www.realo.com are the intellectual property of Realo and cannot be reproduced, used, published, distributed, sold or displayed without the express prior written permission of Realo.

Anti-discrimination clause

The anti-discrimination legislation prohibits any discrimination based on (inter alia): nationality, so-called race, skin colour, origin or national or ethnic origin, age, sexual orientation, civil status, birth, wealth, faith or personal belief, political or trade union convictions, language, health, disability, physical or genetic characteristic and social origin.

The user of the website must respect the anti-discrimination legislation and may not use the data from the website to discriminate or to give instructions to discriminate.

If the data on the website is used in violation of the anti-discrimination legislation, it can be reported to the Interfederal centre for equal opportunities, directly (http://unia.be/fr/criteres-de-discrimination) or locally (http://unia.be/).

Realo also maintains the right to inform the Interfederal centre for equal opportunities of any use made of the information on the website in violation of the anti-discrimination legislation and to terminate the membership in such a case.

On the website of the Interfederal centre for equal opportunities, (http://www.diversitybelgium.be) more information is available concerning the anti-discrimination legislation.

Applicable law & competent court

The Agreement shall be governed by Belgian law, without reference to its conflict of law rules. In case of any dispute concerning the Agreement or the use of the Website, the courts of Ghent, Belgium will have jurisdiction, if not otherwise required by the applicable consumer protection legislation.

Changes to these Terms & Conditions

Realo can change these conditions at any time. Modified versions will take effect thirty (30) days after being published on the Website, and your continued use of the Website shall indicate your acceptance of the new version. If the changes negatively affect a service for which you performed a payment, you have the right to cancel this service and receive a pro-rata refund, provided you notify us within the aforementioned period of thirty days.