Terms and conditions for Realo Seller Leads™

  1. Realo NV with headquarters at Poel 16, 9000 Gent, Belgium, company registration number 0543.772.595 (hereinafter 'Realo') will send interested sellers and/or renters (Seller leads) to the real estate agency. The availability and performance of the Seller leads can vary and Realo has the right to change the deliverability method and postal codes of the Seller leads. The agreement between Realo and the real estate agency is binding upon confirmation of the order by Realo either by sending the Realo Seller leads to the real estate agency.

  2. The Real Estate agency confirms to be recognized by the BIV and to have al the necessary licenses for being a real estate agent and wishes to coöperate with Realo to help these Seller Leads selling or renting their property.

  3. The real estate agency will be eligible to seller leads like in the postal codes from the order form and will pay the a monthly fee for it. Realo cannot guarantee that a seller will be sent, because first the agency is presented to the seller before giving consent. The agreement is for an indefinite period unless otherwise. The parties may terminate it by giving 30 days is observed, the fixed-term contract shall be automatically renewed unless notice of termination at least 30 days before the end of the period. The denunciation by the real estate agency is done via e-mail to support@realo.com. Realo is also entitled to terminate the agreement immediately provided a simple notification to the real estate agency in the case of persistent non-payment.

  4. A lead has to be accepted by the Real estate agency, even when they believe this is not a valid seller lead. The Real estate agency will always provide the estimate report to the seller for free. Realo will follow up on the quality of service with the seller and has the right to not renew the contract at any time.

  5. All prices are VAT excluded. Realo will bill in the beginning of the subscription and on renewal. The payments will be done by bank transfer on the account number BE86 0689 0501 2350, BIC GKCCBEBB with a mention of the invoice number. All invoices will be paid to Realo within 14 days after the invoice date. If the payment is not done within this period, Realo has the legal right to charge an interest of 1% starting the first day of the month. Next to that, in case of a bad payment or no payment, Realo has the right to delay or cancel all running orders and to stop all collaboration immediately and require a standard conventional compensation of 10%, with a minimal amount of EUR 40,00 due to of the extra administrative costs because of the non-payment. All possible bank costs, related costs and VAT will be charged to the agency.

  6. Both parties are not required to give exclusivity to the other party.

  7. Realo is not liable for force majeure delaying the implementation of this agreement or prevent this is any circumstance that is reasonably beyond the control of realo. Are i.a. but not exclusively considered as force majeure: strikes, natural disasters, flood, fire, occupation, extreme weather conditions, government regulations, technical defects. Realo should not provide proof of unforeseeable or unavoidable nature of the circumstances.

  8. Realo is not liable for services provided by the real estate agency, its agents or other agents. The real estate agency or its agents are not liable for the services provided by realo. The total liability between the parties to a faulty or incomplete implementation of the agreement is limited to a maximum amount of € 5,000.00 in principal, interest and fees, except for fraud or willful misconduct. Any liability for consequential damages, economic damages, consequential damages, lost profits or loss of investment is expressly excluded.

  9. Parties will implement this Agreement with due regard for the confidentiality of the real estate agency and its agents. They undertake to make both confidential information they acquire during and after the termination of this Agreement for a period of 2 years to use during the execution of this agreement or knowledge, except with prior written consent of the person this confidential information released or the person from whom they obtained confidential information.

  10. The real estate agency hereby expressly consent to Realo use the name, the logo, the pictures of the real estate agency or its agents on the Realo platform.

  11. The invalidity of a clause in or with regard to this agreement does not result in the invalidity of the entire agreement.

  12. These general terms & conditions control the full contractual relation between Realo and the real estate office, with exception of the general terms & conditions from all previous negotiations and documents between these parties and about the services in question. Every change, discrepancy or addition must be part of a written statement. The fact that Realo does not make use of it rights coming from the general condition, cannot be seen as if Realo looses its future right to do make use of this right. Every dispute about this agreement is controlled by Belgian law and shall be settled under Arbitration Rules of the CEPANI, by one or more arbritrators appionted in accordance with these regulations.

  13. Immoweb NV, with registered office at Wolstraat 70, 1000 Brussels, Belgium, processes your personal data in order to be able to offer you the products and services of Realo NV, with registered office at Poel 16, 9000 Ghent, Belgium, and, if you choose to do so, to assist you in concluding an agreement with Realo NV. This concerns in particular data such as your name, your contact details, your professional data and data concerning our customer relationship with you. For these processing operations, both Immoweb NV and Realo NV are data controllers and you can contact either organization for more information or to exercise your rights. For such processing, we invoke our legitimate interest to be able to offer you these products and services and rely on the execution of the agreement to, when you place an order, pass on your personal data to Realo NV as well as to further process your personal data as part of normal customer management. Your personal data will be kept for as long as you are our customer and for ten years after the termination of our customer relationship with you. Your personal data will be passed on to the IT service providers we use in the context of our business operations as well as to Realo NV when you place an order. These processing operations take place exclusively within the European Union. You have certain rights with regard to these processing operations, for which we would like to refer you to our privacy notices which can be found in the following places:


  14. Realo behoudt zich het recht voor om de configuratie en de inhoud van haar website te allen tijde te wijzigen. Realo behoudt zich tevens het recht voor om eenzijdig de inhoud van de Algemene Voorwaarden te wijzigen en/of haar tarieven jaarlijks of op elk ander ogenblik aan te passen, onder meer om te voldoen aan nieuwe wettelijke of reglementaire verplichtingen of gewijzigde marktomstandigheden In geval van wijziging van de overeenkomst, zal Realo de wijzigingen voorafgaandelijk meedelen, mits inachtname van een redelijke opzegtermijn in het voordeel van de klant van minstens vijftien (15) dagen vanaf de kennisgave van de wijzigingen. De kennisgave gebeurt door het verzenden van de wijzigingen van de overenkomst of van de gewijzigde artikelen op een permanente gegevensdrager (bv. e-mail) met vermelding van de datum van inwerkingtreding van deze wijzigingen. Realo kan een langere opzegtermijn in acht nemen rekening houdend met de aard van de doorgevoerde wijzigingen. Indien dergelijke wijzigingen meegedeeld worden door Realo, heeft de klant het recht om de overeenkomst schriftelijk op te zeggen binnen de door Realo toegekende opzeggingstermijn. Indien de klant niet overgaat tot opzegging van de overeenkomst binnen de door Realo toegekende opzeggingstermijn, wordt de gewijzigde overeenkomst geacht stilzwijgend aanvaard te zijn door klant. Bovendien kan de betrokken klant op elk ogenblik, schriftelijk of door een duidelijke bevestigende handeling, afzien van de door Realo toegekende opzeggingstermijn.